tag:blogger.com,1999:blog-2156942744283764388.post257137296251801747..comments2023-03-28T15:46:42.122-04:00Comments on *the casual observations of a casual observer: Customer Service or the Lack of ItMelaniehttp://www.blogger.com/profile/16416487938363407343noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-2156942744283764388.post-37263608464393253752009-04-07T12:29:00.000-04:002009-04-07T12:29:00.000-04:00Go to a branch. They are much more helpful in per...Go to a branch. They are much more helpful in person. Every time I try to talk to someone on the phone I end up crying. One time I got charged for an overdraft even though my balance never went below zero. When I talked to someone on the phone she kept changing the story of why I got charged. I told her that she was a liar and hung up on her, after it took me 45 minutes to actually talk to her (I was 7 months pregnant and a bit hormonal). I got the whole thing resolved quickly talking with someone directly in the bank. Good luck!j.k-c.http://www.blogger.com/profile/10743129443451601230noreply@blogger.comtag:blogger.com,1999:blog-2156942744283764388.post-26987241172234341532009-04-08T10:45:00.000-04:002009-04-08T10:45:00.000-04:00I used to work at Starbucks, and it was amazing ho...I used to work at Starbucks, and it was amazing how regularly customers left their credit and debit cards at the register, or dropped on the floor. I made a habit of calling the card company so that they could call the card holder and tell him/her that the card was at Starbucks. I did this on a Saturday, within ten minutes, the customer came rushing back to pick up his card. He did not have a BoA card.<br>The one time I found a BoA card, I called, as usual. First the guy wouldn't help me. I had to explain again that I did't want the cardholder's phone number, HE should call the cardholder. He didn't get it. He had to call a supervisor. ONE OF YOUR CUSTOMERS LOST HIS BANK CARD. YOU SHOULD CALL AND TELL HIM HE LEFT IT AT STARBUCKS, I said. The BoA customer service guy said-- I hope you're sitting down -- he said I SHOULD HOLD ON TO A CARD THAT DIDN'T BELONG TO ME, UNTIL THE CARDHOLDER REALIZED HIS CARD WAS MISSING. I cut up that card and vowed never to give my money or financial info to BoA.Carly Rosehttp://www.blogger.com/profile/15240127391759877316noreply@blogger.com