Thursday, January 22, 2009

Customer Service and the T

This is kind of funny. And yet, not. A year and a half to get an acknowledgment? Hopefully, it is just their server having some issues.

Funny thing is, I remember exactly what this complaint was about - the Green Line service running trains on a weeknight at 2.30am that were sharpening the tracks (or something like that) and making a God awful racket (as well as sending up major sparks) for over an hour. Some advance notice to neighbors would have been appreciated.

From: ""
Sent: Thursday, January 22, 2009 10:36:12 AM
Subject: Thank you for contacting the MBTA

We appreciate your business and value your feedback. A customer service
issue was logged on 2007-06-15 at 08:01:14

A tracking number of 00088621 has been assigned to this call. Please
reference this number on any additional communications you may have
regarding this issue.

The information you provided has been forwarded to the appropriate group.
If additional actions are required, a member from that department will
follow up on your issue.

Should you have additional questions or concerns regarding this issue,
please contact the Customer Support Services at 617-222-3200 or
800-392-6100, Monday through Friday ,6:30 AM to 8:00 PM and Sat/Sun from
7:30 AM to 6:00 PM.

** NOTE ** This email is being sent from an automated system and is an
unmonitored account. Please do not reply to this message.


  1. It's like when the Post Office delivers a letter sent during World War II. Maybe a crimp in the space-time continuum.



Related Posts Plugin for WordPress, Blogger...