Thursday, January 22, 2009

Customer Service and the T

This is kind of funny. And yet, not. A year and a half to get an acknowledgment? Hopefully, it is just their server having some issues.

Funny thing is, I remember exactly what this complaint was about - the Green Line service running trains on a weeknight at 2.30am that were sharpening the tracks (or something like that) and making a God awful racket (as well as sending up major sparks) for over an hour. Some advance notice to neighbors would have been appreciated.

From: ""
Sent: Thursday, January 22, 2009 10:36:12 AM
Subject: Thank you for contacting the MBTA

We appreciate your business and value your feedback. A customer service
issue was logged on 2007-06-15 at 08:01:14

A tracking number of 00088621 has been assigned to this call. Please
reference this number on any additional communications you may have
regarding this issue.

The information you provided has been forwarded to the appropriate group.
If additional actions are required, a member from that department will
follow up on your issue.

Should you have additional questions or concerns regarding this issue,
please contact the Customer Support Services at 617-222-3200 or
800-392-6100, Monday through Friday ,6:30 AM to 8:00 PM and Sat/Sun from
7:30 AM to 6:00 PM.

** NOTE ** This email is being sent from an automated system and is an
unmonitored account. Please do not reply to this message.

Tuesday, January 20, 2009

I have two new recruits for the Young Dems

My friends RECK & NF have two awesome kids: AGKF & LJKF, ages 5 & 2.5 or thereabouts. Today, they decided to play "Barack Obama's Presidential Inauguration" with their Playmobile figures. I kid you not.

First, we have the motorcade:

Then we have the speech:

(NB: "Malia" and "Sasha" sitting with their mother and grandmother)

These kids are made of win.

Sunday, January 11, 2009

Written on a snowy Sunday morning in January

I love these snowy Sunday mornings. Everything is so quiet, wrapped up in a blanket. The occasional car driving by or the scraping of shovels on the pavement are the only noises coming up from the street, and the building seems to still be asleep. I woke up at 7am; it was still very dark outside. It made me suspect that my clock wasn't working correctly. When I got up to double check the time with the clock in the living room, my suspicions were allayed, but it became painfully obvious that the sun was not going to make an appearance today.

I have made myself a breakfast of oatmeal and hot chocolate, a holdover from my childhood, when on snowy days like this one, my brother and sisters and I would pile on all our winter gear and help my father shovel the front walk and driveway. I wish that I had realized then that we weren't just doing a job, but we were making memories and traditions. We would all come in, usually sopping wet from snowball fights or sledding down the steep driveway, clomp down to the basement in our snow boots, where we would shed our wet clothes, hang everything up to dry, and then scurry up to the warm kitchen for our hot breakfast. (If it was a weekday, we would have already sat listening to Bob Steele on WTIC AM, hoping for a snow day. It is funny to remember how we would hold our breaths as he finished the towns beginning with "M"s and started through the "N"s. [Those kids in Litchfield County ALWAYS got the most snow days.])

Last night, my friend DM invited me to see The Curious Case of Benjamin Button with her at the movie theater in Harvard Square, and then we grabbed some supper over at Cambridge 1 on Church Street, where we deconstructed the film.(Anyone else who has seen it, was young Daisy's voice dubbed at the beginning of the film? It seemed not quite right.) From our table, we could see through the back window to the old cemetery; it looked beautiful in the light from the street as it became further covered in snow.

Walking back up Brattle Street to where I had parked my car, we couldn't get over how quiet Harvard Square was on a Saturday night. So much has changed in that area since I first moved to Boston. Stores have come and gone (the amount of time I spent in that HMV was ridiculous) and soon mainstays like Crate and Barrel and Out of Town News will be leaving. It is rather sad, but, as they said in the movie, "nothing lasts."


Related Posts Plugin for WordPress, Blogger...